The quality and response time that FSB offers for support on
Inventory II is among the best possible within the software market
Anyone who has participated in the official Inventory II
certification course is entitled to free technical and
functional support on Inventory II.
To request support from FSB Development: Send an email to firstname.lastname@example.org
FSB Development is treating any support request with highest
possible priority. This means that there is no severity
graduation of support requests: they are per definition all
categorized as severity 1.
Because of that FSB Development aim at responding to any
support request within 48 hours.
Depending of the nature of the problem FSB may choose to provide
guidelines for fixing the problem or actual code in terms of
xpo-files for import in the client environment.
For certain support requests FSB Development may require
remote access to the environment where the problem has been
detected. This is to fully understand the problem and to be
able to provide a proper solution.